- Heather D.
Ocwen and its Customers
by Lynn T.
"Thank you to all who assisted in making the modification of our loan possible. We had given up any hope of ever being able to live in our home again until Ocwen bought the servicing of our loan with what is widely known to be a difficult investor to deal with. Ocwen was able to obtain for us a modification that made it possible for us to keep our home. We are very happy now that we are able to live in our home with lower payments and are grateful to all who assisted in making that possible. I have read much about the philosophy of the executives of Ocwen and believe that they are truly attempting to assist homeowners. Our home retention specialist, Gabriel Lara, was extremely cooperative and helpful throughout this process. Being able to retain our home has made a huge difference in our daily lives and on our outlook on life in general. WE LOVE OCWEN."
by Brent H.
"Because of [Ocwen's] professional organization, we were able to a prevent a foreclosure and have a very excited family purchase a new home to raise their children."
by Betty L.
"I would like to thank you for giving me another chance to save my home...It made my day. I appreciate all what Ocwen has done for my family."
by Andrew H.
"Thank you for offering me and my family the opportunity to meet my mortgage obliations, maintain our home, and remain happily i our home, with a modification on our existing loan that was being serviced by Ocwen."
"When I started working with [Ocwen representative] Valarie I still felt that Ocwen was just putting me through motions and I would never get a resolution to my mortgage obligation problem. I soon found out that I was wrong. While Valarie was being both professional and thorough, it soon became apparent that she cared, and wanted to help, as long as she could validate that my family did need the help and assistance. Valarie called me when she said she would, she explained to me why additional documents were required each time she asked for them, and eventually she came through with a modification agreement that will work for me and my family."
by Lara C.
"I want to highlight the truly excellent service I have received from Cindy L. in your Ombudsman office. We had a serious problem with our account. Cindy helped us get the problem fixed and then has worked tirelessly to get the credit reporting agencies to update their information correctly, which has been an extreme hassle and she has been cheerful and helpful throughout. She has gone above and beyond her duties to help us and if you have an employee appreciation award, I would like to nominate her for it."
by Heather D.
"My family and I would like to extend our deepest gratitude. Thank you for expeditiously coming to a favorable agreement regarding our new home on Galaxy. We sincerely appreciate that you took the time to personally work with Jim, our realtor...this is the best Christmas gift we could have received!"
by H. Carrizoza
"I panicked when I saw there was a sale scheduled in 3 weeks. I called all those numbers and places you see advertised to “Save Your Home” and “Stop Foreclosure”. They all said it was too late, the sale was scheduled and it takes at least 30 days to work out a plan. One was even charging $6,000 and could not guarantee they could stop it in time. I checked a recent statement from Ocwen and it had a number listed to call for help. I made the call, explained my situation and they were able to get a plan approved and out to me in 4 days. I signed the plan, sent it back, made the down payment and my sale was stopped the day before it was scheduled."
by Ruben G.
"I had the pleasure to have your representative help me with my account today. He helped make a potentially stressful situation end smoothly with great self confidence. His professionalism impressed me and I felt it would be a disservice to not report this positive experience to you."
by Chris C.
"I was 7 months behind and felt there was no way I could save my home. I definitely didn’t have the money to catch up my account. I called Ocwen after hearing about modifications on TV. Not only was I able to keep my house, but Ocwen reduced my payment to an affordable amount, and now I am completely current on my mortgage. I’m glad I made the call."
by Cynthia T.
"I cannot give enough thanks to two of your wonderful agents. [They] made the experience an easy one when I thought everything would come crashing down. Thank You!!!!"
"We would like to bring to your attention the exemplary customer service we have received from your agent in your Loan Resolution Department. We have been very pleased with her prompt and courteous customer service. We appreciate your assistance with the transfer of files and look forward to continuing a successful relationship with your company."
by Ray Neirinckx
"I cannot thank your agent enough both for her patience and perseverance in finding a solution that avoided foreclosure with the property. She has been an invaluable asset in seeking reasonable options for many situations that are complex and difficult financial matters."